Heartfelt Rewards - Our Thank You

Where Loyalty is Truly Rewarded

We believe every visit to our venues should feel special — and now, it’s more rewarding than ever.

Heartfelt Rewards is our brand‑new loyalty app created to thank our incredible community of guests across all ELG Australia venues, including Hillarys Beach Club, Sorrento Beach Club, Yanchep Beach Club, Bar Olé Iluka, and our newest addition, Bar Olé Applecross. As our family of venues continues to grow, Heartfelt Rewards is designed to grow with you — offering a simple, generous way to earn benefits every time you dine, drink or celebrate with us.

Whether you’re grabbing your morning coffee from Bar Cicchetti, sharing tapas and sangria at Bar Olé Applecross, enjoying churros with friends at Bar Olé Iluka, or hosting a milestone event at Bert’s Ballroom, every moment counts — and now, every dollar does too. From casual catch‑ups to long lunches by the coast, Heartfelt Rewards lets you enjoy more of what you love, while feeling truly valued as part of our community.

As we continue opening new venues across Perth, your rewards will follow you wherever you go — making it easier than ever to explore, indulge and experience the very best of ELG Australia.

Ready to Get Rewarded?

Apple Store

Play Store

Why Join?

Silver Tier – Everyone starts here!
Free $10 voucher on sign up*
Happy hour access*
Venue-specific promotions*
Coffee stamps for regulars
Early access to select new promos

Gold Tier – Spend $3,000 across venues
5% off all in-venue purchases
Birthday vouchers
Early access to select events
Pint rewards*

Platinum Tier – Spend $6,000 across venues
10% off all in-venue purchases
Early access to Melbourne Cup & New Year’s events
Free coffee size upgrades*
All previous tier benefits

*Perks vary by venue. Terms apply.

How Heartfelt Rewards Works

Heartfelt Rewards has been designed to keep things simple: the more you visit, the more you earn. Every dollar spent at our participating venues contributes to your tier progress, unlocking benefits as you go. There’s no need to enter codes, scan receipts or manage complicated point systems — just dine, drink or celebrate with us, and your rewards update automatically. With tier reviews every six months, our program stays fair, flexible and reflective of how you enjoy our venues.

Why We Created IT

Our venues have always been built around community — the regulars grabbing coffee each morning, the families celebrating birthdays, and the friends catching up over long lunches. Heartfelt Rewards is our way of recognising the people who continue to choose us. Instead of generic points or impersonal perks, our loyalty program highlights what our guests actually love: great food, warm service, exclusive events, and genuine value. Whether you’re a weekly coffee visitor or a long‑lunch enthusiast, we want to ensure you feel part of something bigger.

Where You Can Earn Rewards

Heartfelt Rewards can be used across all ELG Australia venues — and our family is growing fast. Whether you’re enjoying Spanish tapas at Bar Olé Applecross, sipping along the coast at Hillarys Beach Club, grabbing a takeaway from Bar Cicchetti, or celebrating a milestone at Bert’s Ballroom, every visit contributes to your rewards. As more venues open, your membership will automatically extend, giving you more places to enjoy great food, warm service and meaningful perks.

What Makes US Different

Most loyalty programs focus on transactions. Heartfelt Rewards focuses on relationships. From early access to major events to exclusive menu previews and birthday surprises, the program is designed to add value to real‑life moments — not just purchases. For coffee lovers, foodies, families, and social butterflies, Heartfelt Rewards ensures every visit gives something back.

Easy Sign‑Up & Management

Signing up takes less than a minute. Simply download the app, create your account and start earning immediately. Your digital card sits inside the app, making it easy to tap, earn and redeem. You’ll also receive personalised offers, reminders for upcoming events, and notifications when new rewards become available.

Important Terms

Membership is open to guests aged 18 years and over, and rewards can only be redeemed at participating venues. Tier status is reviewed every six months, and benefits like vouchers, discounts or event access are subject to availability. Rewards are tied to your account and cannot be transferred or shared. The program may be updated or adjusted as needed, ensuring it continues to offer genuine value to all members.